Better business practices to maximise efficiency and effectiveness within your organisation
CASE STUDY
The organisation:
General Manager Business Division in Retail Banking
Accountability for:
€1bn funds management and development; Led, motivated, empowered and developed a cross functional team to deliver and exceed on annual market development and sales, annual profitability budgets, customer experience, business administration, risk management and people development
Key Outcomes:
- Top decile performances in new SME Business, Wealth Investment Income and Mortgages
- Exemplar in operations risk management
- Transformation of Customer Transaction NPS performance from bottom decile on my arrival into the business to top decile performance in 3-year period
