CASE STUDY
General Manager, Business Division
Senior Executive with responsibility for business performance, 1,300 staff, 90 retail outlets with 7bn euro in funds management and annual profitability of 150m euro
Key Areas of Focus:
- Attracting and retaining the right talent
- Developing that talent
- Performance management to unlock potential
- Creating a high performance leadership team
- Customer experience obsession
- Improving the quality and speed of decision making
- Making culture a competitive advantage
Key Outcomes:
- Top decile performance across all KPIs
- Exemplar in Team Leadership, people development and succession planning
